Returns Policy

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We want you to love your online purchase, please carefully read our policies below. If you are eligible, simply fill out the returns card included with your order and post back.

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• All returns must be lodged within 14 days of the day you receive your order. 

• Items must be in original condition and packaged as they came. Items must be unworn (except for trying on), not altered or washed, clean of makeup, nor have a strong smell of perfume/oils/deodorant. 

• Return postage cost is the customer’s responsibility.  Ensure you keep your return tracking number as we are not responsible for late or lost returns.

• Please allow up to 1 week for your return to be processed.

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International orders can be returned for a store credit only, no refunds or exchanges.

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Full priced items can be returned for a refund, store credit or exchange, for any reason you may be unsatisfied. Exchanges are subject to stock availability, and must be of equal value, otherwise a refund will be provided.

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Sale items or any items purchased with a discount code (excluding a 'first purchase' code) or store credit are eligible for a return for store credit only, no refunds or exchanges.

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Final Sale items are not eligible for return, store credit or exchange, so please shop mindfully.

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*Please understand that if your returns card is not completed correctly or is missing
information, there may be a delay in processing your return*

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Need help, or don't have a returns card? Email us at hello@opia.com.au

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