Frequently Asked Questions
My order hasn’t arrived yet, where is it?
All orders are provided with an Australia Post tracking number, that you can use to follow it's movements. Once your order leaves our warehouse, any delays are out of our control. Please allow extra time for your package to arrive if there are events causing delays. Check out our shipping page for more information. If you believe your package has been lost in transit, please email email@example.com so we can investigate further.
Can I change or cancel my order?
Once an order has been placed we are unable to guarantee any changes, however we will try our best. If you have made a mistake with your order, email firstname.lastname@example.org as soon as possible.
Will you be restocking sold out pieces?
Our pieces are generally not restocked long after a collection launch. However we do have some much loved pieces that we will continue to restock into the future. Check out our instagram @opiabyronbay to be the first to know when new stock arrives.
I received a faulty or incorrect item, what do I do?
So sorry this happened, we will resolve this as soon as possible. Please email email@example.com so we can investigate this for you. Solutions may include a return, exchange or partial refund, which will be determined on an individual basis.
How long do pre orders take?
Pre-orders take between 2 - 6 weeks to arrive, they will then be shipped as soon as possible. Be mindful that in stock items ordered with pre-orders will be sent all together.
Where are those leather sandals from?
Those amazing leather sandals worn in many of our shoots are a vintage find!